Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Most orders are processed within 1-2 business days and delivered within 5-10 business days depending on your location.

Do you ship internationally?
Yes! We ship to many countries worldwide. Shipping times and rates may vary by destination.

How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number so you can follow your package every step of the way.

Returns & Refunds

What is your return policy?
We offer a 30-day return policy. If you’re not completely satisfied with your purchase, contact us within 30 days of receiving your order and we’ll make it right.

What if my item arrives damaged?
We’re so sorry if that happens! Please reach out to us with a photo of the damaged item and we’ll send a replacement or issue a full refund right away.

Products

Are your products safe for pets?
Absolutely. All Furlinx products are made with pet-safe materials and are tested to ensure they’re safe for your furry family members.

Are your products suitable for both cats and dogs?
Many of our products work for both cats and dogs. Each product page clearly states which pets it’s designed for.

How do I clean my Furlinx products?
Cleaning instructions vary by product. Please refer to the individual product page or packaging for specific care instructions.

Contact Us

How can I get in touch with your team?
We’d love to hear from you! Reach out to us through our contact page and we’ll get back to you as soon as possible. We aim to respond to all inquiries within 24 hours.